We are seeking a hands-on IT Assistant to support the day-to-day IT operations of our group of companies. The role combines end-user support with infrastructure, network, and security administration across Microsoft 365, ERP, firewall, network, virtualization, and surveillance systems. The ideal candidate is technically versatile, service-oriented, and able to work independently across multiple sites.
Key Responsibilities
Microsoft 365 Administration
- Administer Microsoft 365 tenant services — Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID (Azure AD)
- Manage user lifecycle: account creation, licensing, group and distribution list management, onboarding and offboarding
- Support MFA, conditional access, mailbox permissions, shared mailboxes, and mail flow troubleshooting
- Assist with Intune device enrolment, compliance policies, and application deployment
ERP Support – Microsoft Dynamics 365 Business Central
- Provide first-line support to Finance, Accounts, and Operations users
- Manage user access, roles, and permission sets
- Coordinate with the ERP implementation partner on issues, change requests, and enhancements
- Support reporting, data uploads, and integration-related queries
Network & Security
- Administer FortiGate firewalls — policies, NAT rules, VPN (IPSec/SSL), web filtering, and log review
- Configure and maintain UniFi network infrastructure — switches, access points, controllers, and Wi-Fi planning
- Hands-on Layer 2 / Layer 3 experience: VLANs, trunking, inter-VLAN routing, static/dynamic routing, DHCP, DNS
- Monitor network performance, troubleshoot connectivity issues, and maintain network documentation
Virtualization & Servers
- Manage and maintain virtual environments on VMware ESXi and Proxmox
- Provision, patch, monitor, and back up virtual machines
- Support Windows Server roles (AD DS, DNS, DHCP, file services) and backup/restore operations
CCTV & Physical Security Systems
- Administer IP CCTV systems — NVR/DVR configuration, camera commissioning, storage and retention management
- Manage user access, remote viewing, footage retrieval requests, and preventive maintenance
- Coordinate with vendors for installations, expansions, and fault rectification
Daily IT Support
- Provide Level 1 and Level 2 support to office employees for desktops, laptops, mobile devices, printers, and peripherals
- Manage the IT helpdesk queue, log and track tickets, and escalate as required
- Perform device imaging, software installation, patching, and antivirus/endpoint protection management
- Maintain IT asset inventory, licensing records, and system documentation
- Support meeting rooms, AV equipment, and IT requirements for office events
- Assist with IT procurement, vendor coordination, and warranty claims
Requirements
Experience & Education
- Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field
- 3+ years of hands-on IT support/administration experience, preferably in a multi-company or multi-site environment
- Prior experience in the UAE is an advantage
Technical Skills (Essential)
- Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID, Intune)
- Microsoft Dynamics 365 Business Central user and access support
- FortiGate firewall configuration and troubleshooting
- UniFi network equipment deployment and management
- Solid L2/L3 networking fundamentals — VLANs, routing, DHCP, DNS, TCP/IP
- VMware and/or Proxmox virtualization administration
- IP CCTV / NVR systems administration
- Windows Server and Windows 10/11 desktop support
Desirable
- Certifications such as Microsoft 365 Certified: Administrator, NSE 4 (Fortinet), CCNA, VMware VCP, or UniFi UBWA
- PowerShell scripting for automation and bulk administration
- Exposure to macOS, Android, and iOS device management
- Familiarity with endpoint protection platforms (Microsoft Defender for Endpoint or equivalent)
Personal Attributes
- Strong troubleshooting and problem-solving ability
- Good communication skills in English; ability to explain technical issues to non-technical users
- Customer-service mindset with a professional approach
- Able to prioritize and manage multiple tasks in a fast-paced environment
- Willing to travel between group office locations when required
- Valid UAE driving licence is an advantage
What We Offer
- Competitive salary package as per UAE labour law
- Medical insurance and annual leave with air ticket
- Exposure to a broad, modern technology stack across multiple business verticals
- Opportunity for professional development and certification support